RankDude
Checker · AI receptionist

Fact and trap check

Every receptionist is set up with the same fictional plumbing business, with twenty facts: hours, prices, fees, the service area. The calls ask for those facts, and some calls push for a discount or a promise the business never makes. What the receptionist said is checked against the brief, line by line.

When it runs
During and after every call
Used in
10 reviews
Runs on
Flags from the test caller, then a grading sheet filled by hand

What the fact and trap check is

The caller's plan carries, for each line, the fact the receptionist should state, and the words that would mean it gave something away. During the call a fact not heard gets one push-back, and any concession is flagged. After the calls I read every transcript against the brief and fill the grading sheet: facts right, facts wrong or missing, and for each trap whether the receptionist held or gave in.

How it works

  1. The business brief lists the facts and the things the business does not do or offer.
  2. Each call plan line carries the expected fact and the forbidden wording.
  3. During the call the caller flags a fact it did not hear and tries once more, and flags any forbidden wording as a concession.
  4. After the calls, every transcript is read against the brief and each fact marked right, wrong or missing, and each trap held or conceded.
  5. The accuracy grade follows the share of facts right; the off-script grade follows the traps held.

What it records

Per call
Per line, the expected fact, whether it was heard, whether it was heard anywhere in the call, and any concession flagged.
Per review
The grading sheet: facts right out of facts asked, and traps held out of traps set.

What it cannot catch

  • The caller's flags are word matches and can fire on the brief's own figures; the grading sheet, filled by reading, is the record.
  • The final grading is by hand.

Where it was used

Every published review that ran this checker, with the figure it produced there, read from the review’s own data. Each figure opens the test results behind it.

Review

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Written by Miles Foster, Owner and tester, RankDude. How RankDude tests and grades is on the methodology page.