RankDude
Archived edition, September 2026

AI Customer Service Agents Industry Report, September 2026

Miles FosterOwner and tester, RankDude

The market▼ Shrinking

Visits, year on year, without eesel AI
-14%
Visits, last six months
-15%
Name searches vs October 2025
-25%

Every key number on the AI customer service agent market for September 2026, dated and sourced, so you can quote it. The 36 sites I measure got about 1.7 million visits from Google, 11% more than a year ago, and the five most-visited sites took 67.3% of them.

Below: every figure in one table, the most-visited sites, who grew and who shrank and what I expect for October 2026. This is an archived edition, kept as published; the latest one is here.

Published 15 October 2026. Data from DataForSEO, Tranco and Ahrefs · free to quote with a link · not a ranking

AI customer service agent industry report: the key numbers for September 2026

Four numbers for September 2026. Visits mean visits from Google search to the 36 tracked sites. Tap one for the detail below.

1Every figure in one table

Measure

  • Search visits a month, all tracked sites, worldwide
    Value
    1,712,261
    Period and basis
    September 2026; +11.4% year on year, +10.5% month on month
  • Search visits a month, United States
    Value
    294,240
    Period and basis
    September 2026; -15.9% year on year
  • US share of worldwide search visits
    Value
    17.2%
    Period and basis
    September 2026
  • Brand-name searches a month, US, all counted brands
    Value
    61,630
    Period and basis
    September 2026; -25.2% against October 2025
  • Brand-name searches a month, worldwide
    Value
    348,370
    Period and basis
    September 2026; -24.3% against October 2025
  • Searches a month for “ai customer service agents”, US
    Value
    –
    Period and basis
    not published this month; see the note under the table
  • Searches a month for “ai customer service agents”, worldwide
    Value
    –
    Period and basis
    not published this month; see the note under the table
  • Referring domains, all tracked sites
    Value
    178,627
    Period and basis
    September 2026; +5130.7% year on year
  • Share of worldwide visits held by the five most-visited sites
    Value
    67.3%
    Period and basis
    September 2026
  • Share held by the ten most-visited sites
    Value
    82.9%
    Period and basis
    September 2026
  • Tracked sites on Google's first page for “ai customer service agents”, US
    Value
    0
    Period and basis
    September 2026; positions 1 to 10
  • Tracked sites ranking anywhere for “ai customer service agents”, US
    Value
    0
    Period and basis
    September 2026; any position checked

Google Ads put US searches for "ai customer service agents" more than five times higher in August 2026 than in the months before, while Google Trends interest in the US in August 2026 was 15 out of 100, against 37 in July 2026, so the term's search volume is held back on these pages until a later pull confirms it.

Brand-name searches leave out Can I Help, Fin (formerly Intercom), Forethought, Gorgias and Zowie: the name is shared with an ordinary word or another product.

2How many people visited

In plain words: These sites got more visits from Google than a year ago (+11%), and September 2026 was a better month than August 2026 (+11%). eesel AI gained more visits on its own than the whole market gained in a year. Without it, visits would be down 14.3% on a year ago instead of up 11.4%. eesel AI made most of the move in September 2026: it gained 107,046 of the market's 162,273 visits; without it, visits to the other sites rose 4.5% on August 2026.

WorldVisits a month to AI customer service agent sites, worldwide

01.3M2.5M3.8M5.0MOct 24Dec 24Feb 25Apr 25Jun 25Aug 25Oct 25Dec 25Feb 26Apr 26Jun 26Sep 261.7M
Low 1.4MHigh 2.8MAverage 1.8M
Hover, tap, or use the arrow keys to inspect a month

Source: DataForSEO, Google search visits, all tracked sites.

Miles explains

Judge this line on the year, not the last dot: visits are 11% above a year ago, and 39% below the October 2024 high. One site winning or losing a ranking can swing a single month a lot.

3How many people went looking

People typed a site’s name into Google 25% less often than in October 2025 (-25%). That is the loyalty number: nobody types a name by accident.

USSearches a month for the site names, United States

025.0K50.0K75.0K100KOct 25Dec 25Feb 26Apr 26Jun 26Sep 2661.6K
Low 57.4KHigh 82.4KAverage 67.9K
Hover, tap, or use the arrow keys to inspect a month

US searches a month for the counted brand names, summed. Google Ads data via DataForSEO, to September 2026.

Miles explains

Name searches are the number I trust most. They are down 25%, and nobody types a site’s name by accident, so this shows fewer people coming back on purpose.

4Where the visitors live

About 17 of every 100 visits come from the United States. Outside the US I measure 21 countries one by one; the largest is India.

USShare of visits that come from the US (%)

06.2512.518.7525Oct 24Dec 24Feb 25Apr 25Jun 25Aug 25Oct 25Dec 25Feb 26Apr 26Jun 26Sep 2617.2
Low 16.9High 23.9Average 21
Hover, tap, or use the arrow keys to inspect a month

US share of worldwide search visits, month by month.

Country

  • India
    Search visits a month
    272,285
    Share of the measured countries
    56.2%
  • France
    Search visits a month
    42,059
    Share of the measured countries
    8.7%
  • Canada
    Search visits a month
    39,918
    Share of the measured countries
    8.2%
  • Germany
    Search visits a month
    38,133
    Share of the measured countries
    7.9%
  • United Kingdom
    Search visits a month
    35,502
    Share of the measured countries
    7.3%
  • Brazil
    Search visits a month
    35,416
    Share of the measured countries
    7.3%
  • Australia
    Search visits a month
    14,658
    Share of the measured countries
    3%
  • South Korea
    Search visits a month
    2,234
    Share of the measured countries
    0.5%
  • Philippines
    Search visits a month
    1,570
    Share of the measured countries
    0.3%
  • Indonesia
    Search visits a month
    831
    Share of the measured countries
    0.2%

Source: DataForSEO, September 2026.

Miles explains

The US is the biggest single market, but only about 17 in every 100 visits. India alone is 56.2% of the countries measured outside it.

5The most-visited sites

eesel AI gets the most visits, Sierra is the name people search for most, and no tracked site ranks on Google for “ai customer service agents”. The five most-visited sites take 67.3% of all visits.

By worldwide search visits

  • eesel AI
    Visits a month
    438,915
  • Botpress
    Visits a month
    406,498
  • ChatBot.com
    Visits a month
    142,801
  • HappyFox
    Visits a month
    88,175
  • Yellow.ai
    Visits a month
    76,167
  • Tidio Lyro
    Visits a month
    72,358
  • YourGPT
    Visits a month
    66,266
  • Sendbird
    Visits a month
    48,450
  • Chatbase
    Visits a month
    48,250
  • Help Scout
    Visits a month
    32,115

By US brand-name searches

  • Sierra
    Searches a month
    22,200
  • Help Scout
    Searches a month
    6,600
  • Decagon
    Searches a month
    5,400
  • Tidio Lyro
    Searches a month
    3,600
  • Chatbase
    Searches a month
    2,900
  • HappyFox
    Searches a month
    2,900
  • Kustomer
    Searches a month
    2,400
  • Botpress
    Searches a month
    1,900
  • Observe.AI
    Searches a month
    1,900
  • Sendbird
    Searches a month
    1,900

Miles explains

The five most-visited sites take 67.3% of all visits. When one of them gains or loses a big ranking, the whole market total moves with it.

6Who grew and who shrank

The fastest grower in a year was eesel AI (+768%); the steepest fall was at Ada (-75%). Big swings are usually one site winning or losing one Google ranking.

Growing

  • eesel AI
    A year ago
    50,565
    Now
    438,915
    Change
    +768%
  • YourGPT
    A year ago
    21,628
    Now
    66,266
    Change
    +206%
  • Botpress
    A year ago
    179,496
    Now
    406,498
    Change
    +127%
  • Chatling
    A year ago
    12,557
    Now
    21,261
    Change
    +69%
  • Yellow.ai
    A year ago
    46,539
    Now
    76,167
    Change
    +64%
  • Decagon
    A year ago
    16,566
    Now
    25,888
    Change
    +56%
  • Kustomer
    A year ago
    7,683
    Now
    8,654
    Change
    +13%
  • Sendbird
    A year ago
    43,509
    Now
    48,450
    Change
    +11%

Declining

  • Ada
    A year ago
    38,801
    Now
    9,775
    Change
    -75%
  • Gorgias
    A year ago
    70,834
    Now
    20,169
    Change
    -72%
  • Richpanel
    A year ago
    9,676
    Now
    2,950
    Change
    -70%
  • Help Scout
    A year ago
    102,789
    Now
    32,115
    Change
    -69%
  • Tidio Lyro
    A year ago
    210,288
    Now
    72,358
    Change
    -66%
  • Crisp
    A year ago
    87,706
    Now
    30,586
    Change
    -65%
  • Cognigy
    A year ago
    17,190
    Now
    6,287
    Change
    -63%
  • Sierra
    A year ago
    41,753
    Now
    15,751
    Change
    -62%

Worldwide search visits, September 2026 against a year earlier; sites with at least 5,000 visits a year ago.

Corrected 22 October 2026: the figures were rebuilt from the sources; the year-on-year change in visits moved from +47.5% to +3.8%.

Corrected 22 October 2026: the figures were rebuilt from the sources; the year-on-year change in visits moved from +3.8% to +16.0%.

Corrected 22 October 2026: the figures were rebuilt from the sources; the year-on-year change in visits moved from +16.0% to +11.4%.

To cite this report: RankDude, “AI Customer Service Agents Industry Report, September 2026”, published 15 October 2026, corrected 22 October 2026, https://rankdude.ai/ai-customer-service-agents/statistics/industry-report/2026-09. Figures are estimates from the sources named beside them.

All monthly reports