AI customer service agent market, September 2026
Miles FosterOwner and tester, RankDude
The marketā¼ Shrinking
- Visits, year on year, without eesel AI
- -26%
- Visits vs August 2026
- +12%
- Name searches vs October 2025
- -15%
Every month I measure Google visits to the 11 AI customer service agent sites I track, and how often people search for them by name. In September 2026 they got about 735,231 visits, 48% more than a year ago and 12% more than in August 2026.
Below: who grew fastest (one site is up 336% in a year), where the visitors live and what comes next.
Data from DataForSEO, Tranco, Chrome UX Report, Ahrefs and SerpApi Ā· not a ranking
AI customer service agent market: the key numbers for September 2026
Four numbers for September 2026. Visits mean visits from Google search to the tracked sites. Tap one for the detail below.
- The tracked sites got 735,231 visits from Google in September 2026, 48% more than a year ago and 12% more than in August 2026. eesel AI, which takes 59.7% of all the visits, gained more visits on its own than the whole market gained in a year. Without it, visits would be down 25.5% on a year ago instead of up 47.5%. eesel AI gained more visits in September 2026 (107,046) than the whole market did (80,144); without it, visits to the other sites fell 8.3% on August 2026.
- Google Ads gives no search figure I can publish for āai customer service agentsā this month. People searched the site names 42,510 times in the US in September 2026, 15% less often than in October 2025.
- No tracked site ranks on Google for āai customer service agentsā. eesel AI is the most-visited site.
- 22.5% of visits came from the US (30.4% a year ago), then India, France and Germany. The five most-visited sites took 90.6% of all visits.
1How many visits
In plain words: These sites got more visits from Google than a year ago (+48%), and September 2026 was a better month than August 2026 (+12%). eesel AI, which takes 59.7% of all the visits, gained more visits on its own than the whole market gained in a year. Without it, visits would be down 25.5% on a year ago instead of up 47.5%. eesel AI gained more visits in September 2026 (107,046) than the whole market did (80,144); without it, visits to the other sites fell 8.3% on August 2026.
- Visits, September 2026
- 735,231 (+47.5% on a year ago, +12.2% on August 2026)
- US visits
- 165,718 (+9.5% on a year ago)
- 24-month peak
- 808,585 in May 2026
WorldVisits a month to AI customer service agent sites, worldwide
Source: DataForSEO, Google search visits, all tracked sites.
Miles explains
Judge this line on the year, not the last dot: visits are 48% above a year ago, and 9% below the May 2026 high. One site winning or losing a ranking can swing a single month a lot.
2How many people went looking
People typed a siteās name into Google 15% less often than in October 2025 (-15%). That is the loyalty number, because nobody types a name by accident.
- Searches for "ai customer service agents"
- no figure this month
- Name searches, September 2026
- 42,510 in the US (-14.5% since October 2025), 92,680 worldwide
USSearches a month for the site names, United States
Source: Google Ads via DataForSEO, to September 2026.
| Most searched by name, US | Searches a month |
|---|---|
 Sierra | 22,200 |
 Help Scout | 6,600 |
 Decagon | 5,400 |
 HappyFox | 2,900 |
 Kustomer | 2,400 |
 Cognigy | 1,600 |
 Yellow.ai | 880 |
 eesel AI | 320 |
Most searched by name, US
- Sierra
- Searches a month
- 22,200
- Help Scout
- Searches a month
- 6,600
- Decagon
- Searches a month
- 5,400
- HappyFox
- Searches a month
- 2,900
- Kustomer
- Searches a month
- 2,400
- Cognigy
- Searches a month
- 1,600
- Yellow.ai
- Searches a month
- 880
- eesel AI
- Searches a month
- 320
Ordered by US searches for the brand name in September 2026. A measured order, not a ranking.
Miles explains
Name searches are the number I trust most. They are down 15%, and nobody types a siteās name by accident, so this shows fewer people coming back on purpose.
3Who is on Google's first page
No tracked site is on Googleās first page for āai customer service agentsā. Being on that page is the biggest single thing that decides how many visits a site gets.
Ordered by US Google position for āai customer service agentsā, then Tranco rank. A measured order, not a ranking.
| Site | Google US | Tranco | Move in 37 days | Search visits |
|---|---|---|---|---|
 Forethought | ā | 20,295 | ā² 96 | 2,442 |
| Help Scout | ā | 20,903 | ā¼ 431 | 32,115 |
| Decagon | ā | 25,811 | ā² 4,042 | 25,888 |
| Yellow.ai | ā | 32,589 | ā¼ 659 | 76,167 |
| HappyFox | ā | 54,905 | ā² 122 | 88,175 |
 Fin (formerly Intercom) | ā | 106,968 | ā² 10,650 | 31,062 |
| eesel AI | ā | 144,438 | ā² 33,208 | 438,915 |
| Sierra | ā | 168,611 | ā¼ 2,177 | 15,751 |
 Ada | ā | 186,458 | ā² 4,631 | 9,775 |
| Kustomer | ā | 239,724 | ā² 23,352 | 8,654 |
| Cognigy | ā | 278,770 | ā² 9,378 | 6,287 |
Site
- Forethought
- Google US
- ā
- Tranco
- 20,295
- Move in 37 days
- ā² 96
- Search visits
- 2,442
- Help Scout
- Google US
- ā
- Tranco
- 20,903
- Move in 37 days
- ā¼ 431
- Search visits
- 32,115
- Decagon
- Google US
- ā
- Tranco
- 25,811
- Move in 37 days
- ā² 4,042
- Search visits
- 25,888
- Yellow.ai
- Google US
- ā
- Tranco
- 32,589
- Move in 37 days
- ā¼ 659
- Search visits
- 76,167
- HappyFox
- Google US
- ā
- Tranco
- 54,905
- Move in 37 days
- ā² 122
- Search visits
- 88,175
- Fin (formerly Intercom)
- Google US
- ā
- Tranco
- 106,968
- Move in 37 days
- ā² 10,650
- Search visits
- 31,062
- eesel AI
- Google US
- ā
- Tranco
- 144,438
- Move in 37 days
- ā² 33,208
- Search visits
- 438,915
- Sierra
- Google US
- ā
- Tranco
- 168,611
- Move in 37 days
- ā¼ 2,177
- Search visits
- 15,751
- Ada
- Google US
- ā
- Tranco
- 186,458
- Move in 37 days
- ā² 4,631
- Search visits
- 9,775
- Kustomer
- Google US
- ā
- Tranco
- 239,724
- Move in 37 days
- ā² 23,352
- Search visits
- 8,654
- Cognigy
- Google US
- ā
- Tranco
- 278,770
- Move in 37 days
- ā² 9,378
- Search visits
- 6,287
Source: DataForSEO (US Google positions) and Tranco, September 2026. First 11 of 11 sites shown.
Miles explains
No tracked site sits high on Google for āai customer service agentsā, so most visits here come from people who already know the names.
4Who grew, who faded
Biggest gain in September 2026: eesel AI (+32%); biggest loss: Yellow.ai (-33%). Year-on-year growers are on the demand page.
Biggest moves in September 2026
| Up this month | Aug 26 | Sep 26 | Change |
|---|---|---|---|
| eesel AI | 331,869 | 438,915 | +32.3% |
| Fin (formerly Intercom) | 24,616 | 31,062 | +26.2% |
| Help Scout | 29,053 | 32,115 | +10.5% |
| HappyFox | 82,106 | 88,175 | +7.4% |
| Ada | 9,511 | 9,775 | +2.8% |
Up this month
- eesel AI
- Aug 26
- 331,869
- Sep 26
- 438,915
- Change
- +32.3%
- Fin (formerly Intercom)
- Aug 26
- 24,616
- Sep 26
- 31,062
- Change
- +26.2%
- Help Scout
- Aug 26
- 29,053
- Sep 26
- 32,115
- Change
- +10.5%
- HappyFox
- Aug 26
- 82,106
- Sep 26
- 88,175
- Change
- +7.4%
- Ada
- Aug 26
- 9,511
- Sep 26
- 9,775
- Change
- +2.8%
| Down this month | Aug 26 | Sep 26 | Change |
|---|---|---|---|
| Yellow.ai | 114,330 | 76,167 | -33.4% |
| Cognigy | 7,720 | 6,287 | -18.6% |
| Decagon | 27,574 | 25,888 | -6.1% |
| Kustomer | 9,215 | 8,654 | -6.1% |
| Sierra | 16,029 | 15,751 | -1.7% |
Down this month
- Yellow.ai
- Aug 26
- 114,330
- Sep 26
- 76,167
- Change
- -33.4%
- Cognigy
- Aug 26
- 7,720
- Sep 26
- 6,287
- Change
- -18.6%
- Decagon
- Aug 26
- 27,574
- Sep 26
- 25,888
- Change
- -6.1%
- Kustomer
- Aug 26
- 9,215
- Sep 26
- 8,654
- Change
- -6.1%
- Sierra
- Aug 26
- 16,029
- Sep 26
- 15,751
- Change
- -1.7%
Brand demand, since October 2025
| Searched more | Oct 25 | Sep 26 | Change |
|---|---|---|---|
| Sierra | 14,800 | 22,200 | +50.0% |
Searched more
- Sierra
- Oct 25
- 14,800
- Sep 26
- 22,200
- Change
- +50.0%
| Searched less | Oct 25 | Sep 26 | Change |
|---|---|---|---|
| Decagon | 9,900 | 5,400 | -45.5% |
| Help Scout | 12,100 | 6,600 | -45.5% |
| Kustomer | 4,400 | 2,400 | -45.5% |
| Cognigy | 2,900 | 1,600 | -44.8% |
| Yellow.ai | 1,300 | 880 | -32.3% |
| HappyFox | 3,600 | 2,900 | -19.4% |
Searched less
- Decagon
- Oct 25
- 9,900
- Sep 26
- 5,400
- Change
- -45.5%
- Help Scout
- Oct 25
- 12,100
- Sep 26
- 6,600
- Change
- -45.5%
- Kustomer
- Oct 25
- 4,400
- Sep 26
- 2,400
- Change
- -45.5%
- Cognigy
- Oct 25
- 2,900
- Sep 26
- 1,600
- Change
- -44.8%
- Yellow.ai
- Oct 25
- 1,300
- Sep 26
- 880
- Change
- -32.3%
- HappyFox
- Oct 25
- 3,600
- Sep 26
- 2,900
- Change
- -19.4%
Source: Google Ads via DataForSEO.
5Where the visitors live
About 23 of every 100 visits come from the United States.
- US share of visits
- 22.5% (30.4% a year ago)
- Largest outside the US
- India, France and Germany
USShare of visits that come from the US (%)
US share of worldwide search visits, month by month.
| Country | Search visits a month | Share of the measured countries |
|---|---|---|
| India | 89,051 | 40.1% |
| France | 28,813 | 13% |
| Germany | 27,964 | 12.6% |
| Brazil | 26,963 | 12.1% |
| United Kingdom | 21,123 | 9.5% |
| Canada | 20,085 | 9% |
| Australia | 8,051 | 3.6% |
Country
- India
- Search visits a month
- 89,051
- Share of the measured countries
- 40.1%
- France
- Search visits a month
- 28,813
- Share of the measured countries
- 13%
- Germany
- Search visits a month
- 27,964
- Share of the measured countries
- 12.6%
- Brazil
- Search visits a month
- 26,963
- Share of the measured countries
- 12.1%
- United Kingdom
- Search visits a month
- 21,123
- Share of the measured countries
- 9.5%
- Canada
- Search visits a month
- 20,085
- Share of the measured countries
- 9%
- Australia
- Search visits a month
- 8,051
- Share of the measured countries
- 3.6%
Source: DataForSEO, September 2026.
Miles explains
The US is the single biggest market, but only about 23 in every 100 visits. India alone is 40.1% of the countries I measure outside it.
6Links and ratings
The tracked sites had 71,112 referring domains between them in September 2026; this is the first reading, so there is no year-on-year figure yet. The average Domain Rating is 77. Help Scout has the strongest link profile at DR 87.
| By Domain Rating (Ahrefs) | DR |
|---|---|
| Help Scout | 87 |
| HappyFox | 81 |
| Kustomer | 79 |
| Fin (formerly Intercom) | 78 |
| Ada | 76 |
| Sierra | 76 |
| eesel AI | 75 |
| Yellow.ai | 74 |
By Domain Rating (Ahrefs)
- Help Scout
- DR
- 87
- HappyFox
- DR
- 81
- Kustomer
- DR
- 79
- Fin (formerly Intercom)
- DR
- 78
- Ada
- DR
- 76
- Sierra
- DR
- 76
- eesel AI
- DR
- 75
- Yellow.ai
- DR
- 74
| By referring domains | Domains |
|---|---|
| Help Scout | 28,446 |
| HappyFox | 6,721 |
| Cognigy | 5,027 |
| Kustomer | 4,829 |
| Ada | 4,498 |
| Fin (formerly Intercom) | 4,371 |
| Yellow.ai | 4,350 |
| eesel AI | 4,211 |
By referring domains
- Help Scout
- Domains
- 28,446
- HappyFox
- Domains
- 6,721
- Cognigy
- Domains
- 5,027
- Kustomer
- Domains
- 4,829
- Ada
- Domains
- 4,498
- Fin (formerly Intercom)
- Domains
- 4,371
- Yellow.ai
- Domains
- 4,350
- eesel AI
- Domains
- 4,211
Source: DataForSEO and Ahrefs, September 2026.