AI customer service agent industry report: the key numbers for September 2026
Four numbers for September 2026. Visits mean visits from Google search to the 11 tracked sites. Tap one for the detail below.
1Every figure in one table
| Measure | Value | Period and basis |
|---|---|---|
| Search visits a month, all tracked sites, worldwide | 735,231 | September 2026; +47.5% year on year, +12.2% month on month |
| Search visits a month, United States | 165,718 | September 2026; +9.5% year on year |
| US share of worldwide search visits | 22.5% | September 2026 |
| Brand-name searches a month, US, all counted brands | 42,510 | September 2026; -14.5% against October 2025 |
| Brand-name searches a month, worldwide | 92,680 | September 2026; -23.0% against October 2025 |
| Searches a month for “ai customer service agents”, US | – | not published this month; see the note under the table |
| Searches a month for “ai customer service agents”, worldwide | – | not published this month; see the note under the table |
| Referring domains, all tracked sites | 71,112 | September 2026; first reading, no year-on-year figure yet |
| Share of worldwide visits held by the five most-visited sites | 90.6% | September 2026 |
| Share held by the ten most-visited sites | 99.7% | September 2026 |
| Tracked sites on Google's first page for “ai customer service agents”, US | 0 | September 2026; positions 1 to 10 |
| Tracked sites ranking anywhere for “ai customer service agents”, US | 0 | September 2026; any position checked |
Measure
- Search visits a month, all tracked sites, worldwide
- Value
- 735,231
- Period and basis
- September 2026; +47.5% year on year, +12.2% month on month
- Search visits a month, United States
- Value
- 165,718
- Period and basis
- September 2026; +9.5% year on year
- US share of worldwide search visits
- Value
- 22.5%
- Period and basis
- September 2026
- Brand-name searches a month, US, all counted brands
- Value
- 42,510
- Period and basis
- September 2026; -14.5% against October 2025
- Brand-name searches a month, worldwide
- Value
- 92,680
- Period and basis
- September 2026; -23.0% against October 2025
- Searches a month for “ai customer service agents”, US
- Value
- –
- Period and basis
- not published this month; see the note under the table
- Searches a month for “ai customer service agents”, worldwide
- Value
- –
- Period and basis
- not published this month; see the note under the table
- Referring domains, all tracked sites
- Value
- 71,112
- Period and basis
- September 2026; first reading, no year-on-year figure yet
- Share of worldwide visits held by the five most-visited sites
- Value
- 90.6%
- Period and basis
- September 2026
- Share held by the ten most-visited sites
- Value
- 99.7%
- Period and basis
- September 2026
- Tracked sites on Google's first page for “ai customer service agents”, US
- Value
- 0
- Period and basis
- September 2026; positions 1 to 10
- Tracked sites ranking anywhere for “ai customer service agents”, US
- Value
- 0
- Period and basis
- September 2026; any position checked
Google Ads put US searches for "ai customer service agents" more than five times higher in August 2026 than in the months before, while Google Trends interest in the US in August 2026 was 15 out of 100, against 37 in July 2026, so the term's search volume is held back on these pages until a later pull confirms it.
Brand-name searches leave out Fin (formerly Intercom) and Forethought: the name is shared with an ordinary word or another product.
2How many people visited
In plain words: These sites got more visits from Google than a year ago (+48%), and September 2026 was a better month than August 2026 (+12%). eesel AI, which takes 59.7% of all the visits, gained more visits on its own than the whole market gained in a year. Without it, visits would be down 25.5% on a year ago instead of up 47.5%. eesel AI gained more visits in September 2026 (107,046) than the whole market did (80,144); without it, visits to the other sites fell 8.3% on August 2026.
WorldVisits a month to AI customer service agent sites, worldwide
Source: DataForSEO, Google search visits, all tracked sites.
Miles explains
Judge this line on the year, not the last dot: visits are 48% above a year ago, and 9% below the May 2026 high. One site winning or losing a ranking can swing a single month a lot.
3How many people went looking
People typed a site’s name into Google 15% less often than in October 2025 (-15%). That is the loyalty number: nobody types a name by accident.
USSearches a month for the site names, United States
US searches a month for the counted brand names, summed. Google Ads data via DataForSEO, to September 2026.
Miles explains
Name searches are the number I trust most. They are down 15%, and nobody types a site’s name by accident, so this shows fewer people coming back on purpose.
4Where the visitors live
About 23 of every 100 visits come from the United States. Outside the US I measure 7 countries one by one; the largest is India.
USShare of visits that come from the US (%)
US share of worldwide search visits, month by month.
| Country | Search visits a month | Share of the measured countries |
|---|---|---|
| India | 89,051 | 40.1% |
| France | 28,813 | 13% |
| Germany | 27,964 | 12.6% |
| Brazil | 26,963 | 12.1% |
| United Kingdom | 21,123 | 9.5% |
| Canada | 20,085 | 9% |
| Australia | 8,051 | 3.6% |
Country
- India
- Search visits a month
- 89,051
- Share of the measured countries
- 40.1%
- France
- Search visits a month
- 28,813
- Share of the measured countries
- 13%
- Germany
- Search visits a month
- 27,964
- Share of the measured countries
- 12.6%
- Brazil
- Search visits a month
- 26,963
- Share of the measured countries
- 12.1%
- United Kingdom
- Search visits a month
- 21,123
- Share of the measured countries
- 9.5%
- Canada
- Search visits a month
- 20,085
- Share of the measured countries
- 9%
- Australia
- Search visits a month
- 8,051
- Share of the measured countries
- 3.6%
Source: DataForSEO, September 2026.
Miles explains
The US is the biggest single market, but only about 23 in every 100 visits. India alone is 40.1% of the countries measured outside it.
5The most-visited sites
eesel AI gets the most visits, Sierra is the name people search for most, and no tracked site ranks on Google for “ai customer service agents”. The five most-visited sites take 90.6% of all visits.
| By worldwide search visits | Visits a month |
|---|---|
 eesel AI | 438,915 |
 HappyFox | 88,175 |
 Yellow.ai | 76,167 |
 Help Scout | 32,115 |
 Fin (formerly Intercom) | 31,062 |
 Decagon | 25,888 |
 Sierra | 15,751 |
 Ada | 9,775 |
 Kustomer | 8,654 |
 Cognigy | 6,287 |
By worldwide search visits
- eesel AI
- Visits a month
- 438,915
- HappyFox
- Visits a month
- 88,175
- Yellow.ai
- Visits a month
- 76,167
- Help Scout
- Visits a month
- 32,115
- Fin (formerly Intercom)
- Visits a month
- 31,062
- Decagon
- Visits a month
- 25,888
- Sierra
- Visits a month
- 15,751
- Ada
- Visits a month
- 9,775
- Kustomer
- Visits a month
- 8,654
- Cognigy
- Visits a month
- 6,287
| By US brand-name searches | Searches a month |
|---|---|
| Sierra | 22,200 |
| Help Scout | 6,600 |
| Decagon | 5,400 |
| HappyFox | 2,900 |
| Kustomer | 2,400 |
| Cognigy | 1,600 |
| Yellow.ai | 880 |
| eesel AI | 320 |
| Ada | 210 |
By US brand-name searches
- Sierra
- Searches a month
- 22,200
- Help Scout
- Searches a month
- 6,600
- Decagon
- Searches a month
- 5,400
- HappyFox
- Searches a month
- 2,900
- Kustomer
- Searches a month
- 2,400
- Cognigy
- Searches a month
- 1,600
- Yellow.ai
- Searches a month
- 880
- eesel AI
- Searches a month
- 320
- Ada
- Searches a month
- 210
Miles explains
The five most-visited sites take 90.6% of all visits. When one of them gains or loses a big ranking, the whole market total moves with it.
6Who grew and who shrank
The fastest grower in a year was eesel AI (+336%); the steepest fall was at Ada (-75%). Big swings are usually one site winning or losing one Google ranking.
| Growing | A year ago | Now | Change |
|---|---|---|---|
| eesel AI | 100,716 | 438,915 | +336% |
| Yellow.ai | 38,932 | 76,167 | +96% |
| Decagon | 17,786 | 25,888 | +46% |
Growing
- eesel AI
- A year ago
- 100,716
- Now
- 438,915
- Change
- +336%
- Yellow.ai
- A year ago
- 38,932
- Now
- 76,167
- Change
- +96%
- Decagon
- A year ago
- 17,786
- Now
- 25,888
- Change
- +46%
| Declining | A year ago | Now | Change |
|---|---|---|---|
| Ada | 38,801 | 9,775 | -75% |
| Help Scout | 101,056 | 32,115 | -68% |
| Sierra | 40,621 | 15,751 | -61% |
| Cognigy | 13,169 | 6,287 | -52% |
| Fin (formerly Intercom) | 35,349 | 31,062 | -12% |
| HappyFox | 98,908 | 88,175 | -11% |
| Kustomer | 9,159 | 8,654 | -6% |
Declining
- Ada
- A year ago
- 38,801
- Now
- 9,775
- Change
- -75%
- Help Scout
- A year ago
- 101,056
- Now
- 32,115
- Change
- -68%
- Sierra
- A year ago
- 40,621
- Now
- 15,751
- Change
- -61%
- Cognigy
- A year ago
- 13,169
- Now
- 6,287
- Change
- -52%
- Fin (formerly Intercom)
- A year ago
- 35,349
- Now
- 31,062
- Change
- -12%
- HappyFox
- A year ago
- 98,908
- Now
- 88,175
- Change
- -11%
- Kustomer
- A year ago
- 9,159
- Now
- 8,654
- Change
- -6%
Worldwide search visits, September 2026 against a year earlier; sites with at least 5,000 visits a year ago.