RankDude
Updated 11/02/2026 · next update 12/01/2026

AI call center software market, October 2026

Miles FosterOwner and tester, RankDude

The market▼ Shrinkingbut visits are up 54% over the last six months

Visits, year on year, without Aircall
-9.9%
Visits vs September 2026
-12%
Name searches vs October 2025
-22%

Every month I measure Google visits to the 13 AI call center software sites I track, and how often people search for them by name. In October 2026 they got about 1.6 million visits, 86% more than a year ago but 12% fewer than in September 2026.

Below: who grew fastest (one site is up 242% in a year), where the visitors live and what comes next.

Data from DataForSEO, Tranco, Chrome UX Report and Ahrefs · not a ranking

AI call center software market: the key numbers for October 2026

Four numbers for October 2026. Visits mean visits from Google search to the tracked sites. Tap one for the detail below.

  • The tracked sites got 1,585,451 visits from Google in October 2026, 86% more than a year ago and 12% fewer than in September 2026. Aircall, which takes 70% of all the visits, gained more visits on its own than the whole market gained in a year. Without it, visits would be down 9.9% on a year ago instead of up 85.9%. Aircall lost more visits in October 2026 (242,744) than the whole market did (222,034); without it, visits to the other sites rose 4.5% on September 2026.
  • Google Ads gives no search figure I can publish for “ai call center software” this month. People searched the site names 89,670 times in the US in September 2026, 22% less often than in October 2025.
  • No tracked site ranks on Google for “ai call center software”. Aircall is the most-visited site.
  • 43.8% of visits came from the US (35.3% a year ago), then India, Canada and United Kingdom. The five most-visited sites took 96.1% of all visits.

1How many visits

In plain words: These sites got more visits from Google than a year ago (+86%), and October 2026 was a weaker month than September 2026 (-12%). Aircall, which takes 70% of all the visits, gained more visits on its own than the whole market gained in a year. Without it, visits would be down 9.9% on a year ago instead of up 85.9%. Aircall lost more visits in October 2026 (242,744) than the whole market did (222,034); without it, visits to the other sites rose 4.5% on September 2026.

Visits, October 2026
1,585,451 (+85.9% on a year ago, -12.3% on September 2026)
US visits
694,178 (+130.9% on a year ago)
24-month peak
1,807,485 in September 2026

WorldVisits a month to AI call center software sites, worldwide

0500K1.0M1.5M2.0MNov 24Jan 25Mar 25May 25Jul 25Sep 25Nov 25Jan 26Mar 26May 26Jul 26Oct 261.6M
Low 477KHigh 1.8MAverage 949K
Hover, tap, or use the arrow keys to inspect a month

Source: DataForSEO, Google search visits, all tracked sites.

Miles explains

Judge this line on the year, not the last dot: visits are 86% above a year ago, and 12% below the September 2026 high. One site winning or losing a ranking can swing a single month a lot.

2How many people went looking

People typed a site’s name into Google 22% less often than in October 2025 (-22%). That is the loyalty number, because nobody types a name by accident.

Searches for "ai call center software"
no figure this month
Name searches, September 2026
89,670 in the US (-22.2% since October 2025), 366,190 worldwide

USSearches a month for the site names, United States

050.0K100K150K200KOct 25Dec 25Feb 26Apr 26Jun 26Sep 2689.7K
Low 85.6KHigh 115KAverage 91.7K
Hover, tap, or use the arrow keys to inspect a month

Source: Google Ads via DataForSEO, to September 2026.

Most searched by name, US

Ordered by US searches for the brand name in September 2026. A measured order, not a ranking.

Miles explains

Name searches are the number I trust most. They are down 22%, and nobody types a site’s name by accident, so this shows fewer people coming back on purpose.

3Who is on Google's first page

No tracked site is on Google’s first page for “ai call center software”. Being on that page is the biggest single thing that decides how many visits a site gets.

Ordered by US Google position for “ai call center software”, then Tranco rank. A measured order, not a ranking.

Site

  • Five9
    Google US
    –
    Tranco
    11,603
    Move in 41 days
    ▲ 1,555
    Search visits
    128,387
  • Aircall
    Google US
    –
    Tranco
    12,449
    Move in 41 days
    ▲ 1,993
    Search visits
    1,109,491
  • Avaya
    Google US
    –
    Tranco
    20,294
    Move in 41 days
    ▼ 623
    Search visits
    22,420
  • Genesys
    Google US
    –
    Tranco
    25,491
    Move in 41 days
    ▼ 4,710
    Search visits
    93,563
  • NICE CXone
    Google US
    –
    Tranco
    27,933
    Move in 41 days
    ▲ 741
    Search visits
    153,000
  • Cresta
    Google US
    –
    Tranco
    40,134
    Move in 41 days
    ▲ 18,729
    Search visits
    5,968
  • Observe.AI
    Google US
    –
    Tranco
    44,736
    Move in 41 days
    ▲ 7,937
    Search visits
    7,224
  • Talkdesk
    Google US
    –
    Tranco
    46,647
    Move in 41 days
    ▲ 5,309
    Search visits
    39,877
  • Level AI
    Google US
    –
    Tranco
    86,199
    Move in 41 days
    ▲ 8,380
    Search visits
    8,345
  • Convin.AI
    Google US
    –
    Tranco
    385,311
    Move in 41 days
    ▲ 59,342
    Search visits
    5,477
  • Knowmax
    Google US
    –
    Tranco
    614,930
    Move in 41 days
    ▲ 6,164
    Search visits
    4,736
  • VoiceSpin
    Google US
    –
    Tranco
    658,363
    Move in 41 days
    ▼ 47,146
    Search visits
    3,309
  • Replicant
    Google US
    –
    Tranco
    1,017,802
    Move in 41 days
    ▲ 18,572
    Search visits
    3,654

Source: DataForSEO (US Google positions) and Tranco, October 2026. First 13 of 13 sites shown.

Miles explains

No tracked site sits high on Google for “ai call center software”, so most visits here come from people who already know the names.

4Who grew, who faded

Biggest gain in October 2026: Genesys (+45%); biggest loss: Cresta (-22%). Year-on-year growers are on the demand page.

Biggest moves in October 2026

Up this month

  • Genesys
    Sep 26
    64,693
    Oct 26
    93,563
    Change
    +44.6%
  • Five9
    Sep 26
    121,911
    Oct 26
    128,387
    Change
    +5.3%

Down this month

  • Cresta
    Sep 26
    7,654
    Oct 26
    5,968
    Change
    -22.0%
  • Aircall
    Sep 26
    1,352,235
    Oct 26
    1,109,491
    Change
    -18.0%
  • Observe.AI
    Sep 26
    8,295
    Oct 26
    7,224
    Change
    -12.9%
  • Knowmax
    Sep 26
    5,323
    Oct 26
    4,736
    Change
    -11.0%
  • Talkdesk
    Sep 26
    43,718
    Oct 26
    39,877
    Change
    -8.8%
  • NICE CXone
    Sep 26
    161,580
    Oct 26
    153,000
    Change
    -5.3%

Brand demand, since October 2025

Searched less

  • Observe.AI
    Oct 25
    2,900
    Sep 26
    1,900
    Change
    -34.5%
  • Genesys
    Oct 25
    33,100
    Sep 26
    22,200
    Change
    -32.9%
  • Aircall
    Oct 25
    14,800
    Sep 26
    12,100
    Change
    -18.2%
  • Avaya
    Oct 25
    12,100
    Sep 26
    9,900
    Change
    -18.2%
  • Talkdesk
    Oct 25
    9,900
    Sep 26
    8,100
    Change
    -18.2%
  • Five9
    Oct 25
    33,100
    Sep 26
    27,100
    Change
    -18.1%

Source: Google Ads via DataForSEO.

5Where the visitors live

About 44 of every 100 visits come from the United States.

US share of visits
43.8% (35.3% a year ago)
Largest outside the US
India, Canada and United Kingdom

USShare of visits that come from the US (%)

0255075100Nov 24Jan 25Mar 25May 25Jul 25Sep 25Nov 25Jan 26Mar 26May 26Jul 26Oct 2643.8
Low 20.4High 53.8Average 36
Hover, tap, or use the arrow keys to inspect a month

US share of worldwide search visits, month by month.

Country

  • India
    Search visits a month
    93,987
    Share of the measured countries
    45.7%
  • Canada
    Search visits a month
    50,143
    Share of the measured countries
    24.4%
  • United Kingdom
    Search visits a month
    20,736
    Share of the measured countries
    10.1%
  • France
    Search visits a month
    14,410
    Share of the measured countries
    7%
  • Germany
    Search visits a month
    13,404
    Share of the measured countries
    6.5%
  • Australia
    Search visits a month
    7,728
    Share of the measured countries
    3.8%
  • Brazil
    Search visits a month
    5,269
    Share of the measured countries
    2.6%

Source: DataForSEO, October 2026.

Miles explains

The US is the single biggest market, but only about 44 in every 100 visits. India alone is 45.7% of the countries I measure outside it.

6Links and ratings

The tracked sites had 67,579 referring domains between them in October 2026 (10 of the 13 sites measured); this is the first reading, so there is no year-on-year figure yet. The average Domain Rating is 72. Genesys has the strongest link profile at DR 83.

By Domain Rating (Ahrefs)

By referring domains

Source: DataForSEO and Ahrefs, October 2026.